At Crypto Insider News, we strive to provide high-quality news, analysis, and digital products to our audience. We are committed to ensuring customer satisfaction and transparency in all transactions. This Refund Policy outlines the terms under which refunds are considered, the process for requesting a refund, and how we handle any issues related to purchases of our products or services.
1. Scope of Refunds
This Refund Policy applies to the following:
- Digital Products: Subscriptions, premium content access, e-books, or downloadable resources purchased directly from Crypto Insider News.
- Services: Paid consulting sessions, webinars, or professional reports offered by Crypto Insider News.
Please note:
- Access to free content, newsletters, and publicly available articles does not qualify for refunds.
- Refunds are considered only for products or services purchased through official channels.
2. Eligibility for Refund
Refunds are typically granted under the following conditions:
- Technical Issues: Inability to access purchased content due to website errors or technical problems.
- Duplicate Purchases: Accidental duplicate payments for the same product or service.
- Non-Delivery: Paid content or service not delivered as promised.
- Cancellation Requests: Requests submitted within a specified period after purchase, typically 7–14 days, depending on the product.
Refunds are not provided for:
- Change of mind after accessing digital content.
- Partial usage of digital products that were delivered and accessed successfully.
- Services explicitly marked as non-refundable at the time of purchase.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Reach out to our support team with your purchase details.
- Phone: +44 078 2508 9737
- Email: [email protected]
- Provide Proof of Purchase: Include transaction ID, purchase date, and product or service details.
- Evaluation: Our team will review the request and verify eligibility according to this Refund Policy.
- Refund Confirmation: Approved refunds will be processed using the original payment method. Processing times may vary depending on your bank or payment provider but typically take 5–10 business days.
- Notification: You will receive an email confirmation once your refund has been processed.
4. Exceptions and Special Cases
- Promotional Offers: Certain discounted or promotional products may have different refund rules, which will be clearly stated at the time of purchase.
- Third-Party Purchases: If you purchased a Crypto Insider News product through a third-party platform, refunds must be requested according to the platform’s policies.
- Disputes: Any dispute regarding refunds will be handled promptly, and we encourage communication with our support team to resolve issues amicably.
5. Contact Information
For all refund-related inquiries, questions, or issues, please contact our support team:
- Phone: +44 078 2508 9737
- Email: [email protected]
- Address: 13 Alberta Pl, Banff AB45 1ES, United Kingdom
We are committed to providing timely and fair resolution for all refund requests and to ensuring that our customers have a positive experience with Crypto Insider News.
6. Policy Updates
Crypto Insider News reserves the right to update or revise this Refund Policy at any time. Changes will be posted on this page with the “Last Updated” date, and the updated policy will apply to all new purchases. We encourage users to review this page periodically to stay informed about our refund practices.
